Polite Reminder:
By using vintage and reclaimed fabrics, trims and fastenings, our garments are able to breathe new life into components that could otherwise end up landfill and hurt our beautiful environment/planet.
It’s for this reason that items made using these materials may have small imperfections. Please bare this in mind when placing your order.
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Refunds Policy:
Please remember that each item is custom/handmade to order (unless otherwise stated, eg: readymade sales). Therefore, refunds will not be given unless an item is confirmed faulty. If this is the case, please contact us immediately to discuss returning your item.
Please note that this is entirely at our discretion.
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Important Health & Safety
Please note that your child should not wear items of Pear & Pumpkin clothing whilst unattended or whilst sleeping due to small parts and ties (e.g: fastenings). Every effort is made to ensure that Pear & Pumpkin garments are sewn securely and safely.
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Washing
In terms of washing your items, please gently hand wash or machine wash at low temperatures with similar colours only and allow to air dry. Please do not tumble dry.
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Turnaround & Shipping (England/Scotland/Wales)
All (England/Scotland/Wales) orders carry an estimated 28 working day turnaround. I will always endeavour to have them made and dispatched as quickly as possible. Please note that this leadtime does not include delivery time.
Orders will be dispatched via Royal Mail: Tracked 48. If you would like to upgrade this, please let me know. If your order is needed in a hurry and you require an express service, please be reminded that this may incur a higher price to accommodate.
EU Shipping
I'm very sad to say that I am unable to ship to anywhere in the EU outside of England, Wales and Scotland. This is due to the new EU GPS Guidelines (as of Dec 2024) which prohibit retail sales to EU countries unless your business can afford to pay safety representatives in those countries. Unfortunately, as a super small handmade business I am unable to do this. This was truly heartbreaking news to me as I had so many amazing EU customers, especially in Northern Ireland/Ireland, France, Germany etc. It's been such a huge blow in the last seven months on my sales. Therefore, I can only sell/ship to English, Scottish or Welsh addresses. I've been told by a few customers that other small businesses are still selling to the EU countries but this maybe that they can afford the representatives or haven't known about the rule changes. A small business can receive a £1000+ fine for doing so which is very scary! I really hope my lovely EU customers understand.